ATM_ID: 18761176-F3AC-11E8-947E-1518CDD1F86B

ID: PUQE-CFT_Atlantis_2.0M/Kiska/FS_32.001_Crash_and_Power_Recovery/38063

TESTCASE_HEADLINE: CCM crash with System mgr died-CCS platform

GROUP:

FEATURE:

SUB_FEATURE:

INPUT: Overall Pre-condition:
1. Printer must be upgraded with the latest build.
2. Connect MFD to Teraterm/putty and login as root.
Test Pre-condition:
Ensure that Local UI is dependent upon the CCS platform

PROCEDURE: 1. In the device console (Teraterm) login as root.
2. Type the command: stop_cc and wait till DIGITAL COPIER PLATFORM Unavailable.
3. Type stop_nc.
4. Type start_nc and wait for 10 mins.
5. And after the device came up, check /var/opt/nc/etc/serviceAssistantLog.txt. If the fault will not be there then do start_cc.
6. Once the device came up like DIGITAL COPIER PLATFORM AVAILABLE then check the /var/opt/nc/etc/serviceAssistantLog.txt file.

OUTPUT: Fault code:016-763-19 should be captured in the serviceAssistantLog.txt log file with date & time.

PROCESS:

PRIORITY:

TEST_TYPE:

LOE:

RESOURCE_HW:

RESOURCE_CONSUMEABLES:

RESOURCE_MEDIA:

SKILL_SET:

TEST_CASE_TYPE:

TESTCASE_SOURCE:

SPEC: [32.001.008] (FT-17529) [D3.5 - *]

SPEC_VERSION: 1.0027.

SPEC_TAG: If System Mgr Died or its platform crashed or RPC comm corrupt a fault 16-763.19 “System Manager Comm Error” shall be declared & logged.   If the local UI is dependent upon the NC platform no fault declaration is made. [-Ju]  

ATM_OWNER:

ASSOCIATED_TESTCASES:

TRAINING:

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TESTCASE_PRODUCT:

TESTCASE_APPROVALS:

CDATE: 1543478110

MDATE: 1543478110

MUSER: w4y5hbch

AUTHOR: w4y5hbch

ATM_MCOMMENTS: Imported from spreadsheet

HISTORY:

ATM_LOCKED:

ATM_REQLINK: 2B342558-F39F-11E8-AF0B-4C06CDD1F86B

ATM_REQCOUNT: 1

FILENAME:

FILEDESC:

FILES:

QA_TEAM:

APPROVE_QE:

APPROVED_QE:

APPROVE_SE:

APPROVED_SE:

APPROVE_SPAR:

APPROVED_SPAR:

MFF:

PLANNEDTIMESTAFF:

IMPLEMENTED:

DATA_LOGIC:

AUTOMATABLE_NOTAUTOMATABLE:

TC_WEIGHTAGE: